Service de médiation scolaire – What is it?

Service de médiation scolaire is French and means: 
school mediation service.
Mediation means helping with problems.
In the rest of this text we say: school mediation.

School mediation helps parents and pupils with problems at school.
It helps with conflicts with:

  • primary school,
  • secondary school (lycée),
  • a service from the Ministry of Education

School mediation is part of the Ministry of Education 
(ministère de l’Éducation).
School mediation works independently.
This means: they take their own decisions.
The ministry does not tell them what to do.

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When can school mediation help?

School mediation can help in 3 situations:

dropping out of school

inclusion

integration

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Complaints

Can contact the school mediation :

  • the parents of pupils,
  • the pupils,
  • people who work at school (teachers, educators, director…).

Complaint form