This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
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General Terms and Conditions of Use (GTCU) of this website
Any person using the information, documents, products, software and/or services (hereafter collectively referred to as the “Services”) provided on this website will be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.
“Body” means the administration responsible for this website.
User obligations
This website is accessible via the internet. The user declares that they are aware of the risks involved and that they accept those risks. They must guard against the effects of computer hacking by adopting a suitable and secure computing environment.
The Luxembourg State accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on the website or using the services which it offers, or from accessing any of the other websites to which it refers.
The use of the website is free.
Cookie management
This site uses client-side cookies. These are small text files that are used to analyse users’ browsing patterns and habits (frequency and duration of visits, pages viewed, etc.).
They are sent by the website and stored in a special folder on the user’s computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the website to “remember” the user’s computer whenever they visit the website. Session cookies are deleted from the user’s computer when the session is closed. However, persistent cookies remain on the user’s computer for one month after the end of the session.
The user can decide whether or not to allow the website to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Moreover, the user can delete all previously stored cookies at any time using their browser.
If the user opts to refuse cookies from this website, some features may not work as expected or may be disabled. Hence, it is recommended that users update their browser settings to accept cookies from the website.
Changes to the site
The Luxembourg State reserves the right to develop, modify or suspend the website, without prior notice, for maintenance or updating purposes or for any other reason which may be deemed necessary.
In particular, the Luxembourg State may, at any time, withdraw, add to or clarify all or any part of the information and services contained in or offered on this website. The Luxembourg State may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.
General limitations of liability
The Luxembourg State will use its best endeavours to ensure that the website is always available. However, it accepts no liability should the website become temporarily or wholly unavailable.
The Luxembourg State will use its best endeavours to ensure the security of the computer system. However, it accepts no liability if the underlying computer system is “hacked”, or if the website becomes temporarily or wholly unavailable.
The Luxembourg State will use its best endeavours to ensure that the information published on the website and on social networks is accurate. However, it may not be held liable for any omissions in connection with the update of information or forms, errors in the use of the system, coding errors or inaccuracies, or gaps, errors or inaccuracies in the information provided. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Luxembourg State is unable to avoid all risks of hardware error.
None of the information published on this website should be considered as exhaustive or as a commitment from the State. Explanations in layman’s terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be deemed authoritative.
The information appearing on this website is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the competent departments within the different administrative bodies.
Limitations of the website’s liability
The website expressly cannot accept liability for any consequences, whether direct or indirect, arising from:
- incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
- any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to the website;
- any errors and/or fraudulent acts committed by the user or a third party;
- any unavailability or malfunction of electronic communication systems or networks.
Links to related sites
For users’ convenience, this website may contain links to other websites which they may find useful or interesting. The Luxembourg State, and more specifically the “Body”, does not systematically monitor the content of those websites. Consequently, they may not be held liable for the content of those websites, and particularly for the legality or accuracy of such content.
Intellectual property
The website, all the elements contained therein (including the layout), and the information and services are protected by the relevant intellectual property and copyright laws.
Unless otherwise specified, the Luxembourg State grants no licence or authorisation with regard to the intellectual property rights which it holds in respect of the website, the elements it contains, or the Services. Moreover, reproduction of the information or services, either in full or in part and in whatever form or by whatever means, is forbidden without the prior written consent of the “Body”.
Unless otherwise specified, users are authorised to view, download and print the available documents and information, on the following conditions:
- The documents may only be used in a personal capacity, for information and in a strictly private context, or in a professional capacity by the staff of the Ministry of Education, Children and Youth.
- The documents and information may not be modified in any way whatsoever.
The rights implicitly or expressly granted above constitute an authorisation to use the website; under no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to the website.
Changes to the general terms and conditions of use
These general terms and conditions of use may be modified or supplemented at any time, without prior notice, to reflect changes made to the website or changes in the law, or for any other reason which may be considered necessary. It is the user’s responsibility to familiarise themselves with the general terms and conditions of use of the website, of which only the most up-to-date online version shall be deemed to be in force. It is possible that, in the interval between two visits to the website, the general terms and conditions of use may have changed, and thus it is the user’s responsibility to read through those conditions before using the site once again.
Applicable law and courts of competent jurisdiction
All disputes concerning the use of the website and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.
Protection of personal data
The use of IP addresses in the web server logs for security reasons
The personal data communicated by the user are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The Luxembourg State collects no personal data other than the IP addresses contained in the server logs. These are collected for security reasons. User consent is not required before visiting this website.
The controller for these processing operations is the Body responsible for this website.
This personal data is only accessible to authorised staff of the Body responsible for this site and, if necessary, to recipients, in the context of the performance of their duties and to achieve the stated purposes.
This data is kept for a strictly necessary period.
The legal rules on the protection of personal data, in particular the rights afforded to the individuals concerned by the processing operations carried out (right of access to data, right to rectification of data, etc.) are applicable under the relevant conditions and subject to the exceptions and derogations stipulated.
The user may address questions regarding the protection of their personal data through the respective communication channels provided, and to the party responsible, in this case the Body responsible for this site, providing proof of their identity (i.e. by attaching a legible and visible copy of their identity document to their request). The user may also send their request to the Data Protection Officer at the following e-mail address: dpo@men.lu.
Any complaint concerning the rights afforded to the individuals concerned may be referred to the National Commission for Data Protection, with registered office at 15, Boulevard du Jazz, L-4370 Belvaux (cnpd.public.lu).
Complaint form
The information about you that is collected through the complaint form will be subject to processing by the relevant Body, in order to deal with your request.
By filling in the form, you agree that your personal data may be processed as part of the processing of your request. That information is kept by the administration in question for as long as it is required to achieve the purpose of the processing operation(s).
The recipient of your data is the Competent Body for processing your request, namely:
Service de médiation scolaire
10, rue Bender
L-1229 Luxembourg
E-mail: contact@mediationscolaire.lu
The legal rules on the protection of personal data, in particular the rights afforded to the individuals concerned by the processing operations carried out (right of access to data, right to rectification of data, etc.) are applicable under the relevant conditions and subject to the exceptions and derogations stipulated.
You may withdraw your consent at any time.
For questions related to the processing of this data or to enforce your rights, you may contact the Body concerned through the communication channels provided, providing proof of your identity and, where applicable, that of your minor child (i.e. by enclosing a legible and visible copy of your identity document and that of your minor child).
Any complaint concerning the rights afforded to the individuals concerned may be referred to the National Commission for Data Protection, with registered office at 15, Boulevard du Jazz, L-4370 Belvaux (cnpd.public.lu).